For tenants
Support and service – for you
We care about the environment surrounding our properties and make sure it is secure, well kept and safe. We work to provide you with the best possible support and handling of your service reports and questions. You are always welcome to hand in your service report at one of the property’s common areas.
Under "Questions and Answers" below you can find answers to the most common questions. More information can also be found under Service Report Housing and Service Report Property
Service report
You can make a service report here.
I have made a service report, what is the status?
I have made a service report, what is the status?
Follow the link you received when you made your service report. There you will find information about the status of your case. You can also add additional information and ask questions directly to the case manager who is processing your report.
I am missing my rental note, what should I do?
I would like a copy of my rental agreement, what should I do?
I want to pay the rent by direct debit, how do I do that?
You can register for direct debit via your internet bank. The recipient you should choose is Novi Real Estate AB. Please note that it is not yet possible to register direct debit via your internet bank with all property owners. Contact us by email at hyresadm@novier.se if it does not work, and we will help you.
Can I pay the rent via e-invoice?
Yes, via your internet bank it is possible to register for e-invoice. The recipient you should choose is Novi Real Estate AB.
I want to sublet my apartment/premises, how do I do that?
- Premises: Contact your property manager if you want to sublet your premises. The contact information can be found on the board at the gate of your property.
- Apartment: Apply by downloading the form for subletting, attach the requested documentation and send to Novier AB, Box 7043, 103 85 Stockholm or email hyresadm@novier.se
I want to get in touch with my manager, how do I do that?
The contact information for your manager can be found on the board at the gate of your property. You can also call our switchboard on 010-3311300.
Our partners
As a tenant at Novier, you have access to high-quality services from our partners. Through our long-term collaboration, they can offer you favourable agreements as well as being well acquainted with our properties.