Service report for residence

A safe living environment

You can report a problem with your home here. We always strive to maintain a healthy and safe environment. If you notice any problems or deficiencies in common areas like broken lighting, gates that can't be locked, or graffiti and vandalism — please don't hesitate to contact us. We are committed to providing our tenants the best possible service as a tenant. Please let us know as soon as possible if you come across a problem.

Report a service?

 When you have an emergency that can't wait until the next working day, please call the following number: 020-21 44 00


What is required to be approved as a tenant?

I would like to change my apartment, how do I go about it?

How long does it take to process an apartment change application?

Where should my apartment exchange application be sent?

I want to sublet my apartment, what should I do?

How long does it take for a subletting application to be processed?

Where should the subletting application be sent?

What responsibilities do I have as a tenant for the apartment?

What is the landlord's responsibility when it comes to service?

I want to pay the rent by direct debit, how do I do that?

Can I pay the rent via e-invoice?

When do the rental bills arrive?

I can’t seem to find my rental contract/bill, what should I do?

I would like to cancel my apartment/parking space/garage. How can I do that?

Where should I send my termination of apartment/garage/parking space?


Make a service report