Service report for residence
A safe living environment
You can report a problem with your home here. We always strive to maintain a healthy and safe environment. If you notice any problems or deficiencies in common areas like broken lighting, gates that can't be locked, or graffiti and vandalism — please don't hesitate to contact us. We are committed to providing our tenants the best possible service as a tenant. Please let us know as soon as possible if you come across a problem.
Report a service?
When you have an emergency that can't wait until the next working day, please call the following number: 020-21 44 00
FAQ
What is required to be approved as a tenant?
The property owner sets the requirements for renting out residential apartments. They can vary between different owners and properties. A potential tenant should have income equal to 3-4 times the monthly rent in monthly income, no payment remarks, a permanent job without probationary employment/own business/pension and good references from previous landlords.
I would like to change my apartment, how do I go about it?
An apartment exchange must always be approved by the landlord. The application is made digitally via the link below, it is important that you attach the requested documentation for the application to be registered. In order for the exchange to be approved, you as a tenant need to have considerable reasons for the change.
How long does it take to process an apartment change application?
Processing time for the apartment exchange application takes 8-12 weeks. It may take longer during holiday seasons. Be sure to send your application well in advance.
I want to sublet my apartment, what should I do?
If you want to sublet your apartment, you always need permission from your landlord. The application is made digitally via the link below, it is important that you attach the requested documentation for the application to be registered.
How long does it take for a subletting application to be processed?
The average processing time is four weeks. During the holidays, it may take longer. Be sure to submit well in advance.
What responsibilities do I have as a tenant for the apartment?
As a tenant, you are responsible for maintaining and taking care of your home. Some of these responsibilities include:
- Clean water trap/drain/floor drain
- Replace smoke alarm batteries
- Replace light bulbs/fluorescents/flashlights
- Check residual-current circuit breaker and replace fuses
- Replace the carbon filter in the kitchen fan and clean the filters and grilles
What is the landlord's responsibility when it comes to service?
Landlords are responsible for a variety of services including adjustment/service of taps, repair of appliances, adjustment/sealing of windows and doors, and adjustment/control of heating and ventilation systems.
I want to pay the rent by direct debit, how do I do that?
You can register for direct debit via your internet bank. The recipient you should choose is Novi Real Estate AB. Please note that it is not yet possible to register direct debit via your internet bank with all property owners. Contact us by email at hyresadm@novier.se if it does not work, and we will help you.
Can I pay the rent via e-invoice?
Yes, via your internet bank it is possible to register for e-invoice. The recipient you should choose is Novi Real Estate AB.
When do the rental bills arrive?
Rent bills are sent out at the beginning of each of the following months: March, June, September, and December. You receive three monthly bills at a time.
I can’t seem to find my rental contract/bill, what should I do?
Please email hyresadm@novier.se
I would like to cancel my apartment/parking space/garage. How can I do that?
- Download the termination form and fill in the required information. The notice period is three calendar months, and the landlord must receive it in writing.
- Please contact hyresadm@novier.se if the termination applies to an estate.
Where should I send my termination of apartment/garage/parking space?
Please send the termination to Novier AB, Box 7043, 103 85 or email it to hyresadm@novier.se